1: Is your company bonded and insured?
Bonding for unanticipated employee dishonesty should be in place. Insurance is of utmost importance to protect against any accidental damage that could occur. Again. A client can request the vendor to increase liability insurance and that the client’s name be included on the actual insurance policy.
2: Do you have regular supervisor inspections?
Routine inspections by a knowledgeable supervisor help to scrutinize any shortfalls in quality before you notice them. Many cleaning companies don’t provide this because they cannot afford to have someone on the payroll dedicated to this function.
3: Do you have a quality control program in place and what does it consist of?
Let’s face it. Quality control is probably the single biggest challenge a company has to deal with. Faxable housekeeping reports or any similar printed forms that allow you to communicate concerns by checking off boxes are essential to a quality control program. In this way your time spent is kept to a minimum while providing a hard copy that can be logged and dealt with. Vendor-initiated surveys can be another essential tool.
4: What kind of communication can I expect from your cleaning company?
Depending on your size you should expect a pre-emptive phone call at least once per month.
5: Does your staff understand English?
This may sound facetious but it is pragmatically beneficial. Many times small corrections can be implemented by the client with a simple word to the cleaner.